FAQ
- How will my order be delivered?
At TravX, all orders through our webshop are handled by well-known carriers within Europe. As soon as your order leaves our warehouse and is handed over to the carrier, you will receive a shipping confirmation e-mail. This e-mail also contains the track & trace code, which allows you to track your order and see when it will be delivered to your shipping address.
Should you not be home during delivery, a non-home code will be left in your mailbox. This allows you to schedule delivery at a later time or pick up the package at a pickup point.
- When can I expect my order?
If you order before 11:59 pm, your order will be processed the same day and shipped the next day. All orders within Europe are delivered within 3-5 business days. In very exceptional cases there may be delays. In that case, please contact us at all times.
- Can I make changes to my order?
You can always send an e-mail requesting changes to your order. In some cases, this can still be done while the package has not yet been offered to carrier. Your e-mail will always be answered quickly. Do not forget to mention your order number and clearly indicate the changes you want.
- How do I know if my order has been accepted?
Once your order is received by TravX, you will receive an email with all the details of your order.
- How can I find out the current status of my order?
When your order is prepared for shipment, you will receive an email with shipping information.
- I have not received a receipt, order confirmation or notification of delivery via email. What should I do?
If you have not received any emails, please contact TravX customer service immediately.
DELIVERY
- What are the shipping costs?
We deliver all our products free of charge.
- How can I track my order?
Once your order has been transferred to the carrier, you will receive an email with a track & trace code. With this code, you can track your order through the carrier's website.
- My order has not arrived yet, what should I do?
It is very rare for a package to be lost by the carrier. Should this happen, please send us an e-mail using the contact form. We will then immediately send a new package for you.
RETURNS
- Within what time frame can I return my order?
You have 30 days from the shipping date to return your order. After this period, unfortunately this is not possible unless the problem falls under warranty.
- How can I return my order?
Returning your products is a simple process that consists of 3 steps:
- Check the return page for instructions
- Ship the return package to a shipping point with the return label provided.
- Within 10 days of receipt in our department store, we will issue a refund to your account. Please note that it may take up to 3 days before the refund is visible in your bank account.
- Will my money be refunded when returning a product?
We always process return requests within 10 days of receipt. You will be refunded in all cases within 10 days of receipt of the return.
- Other questions
Not all of your questions may have been answered on this page. If you have any other questions for Shipping Company, please feel free to contact us using the contact form. We will be happy to assist you further.